Ridy Documentation

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Core Features ​

Ridy offers a comprehensive, white-label suite of features designed to support full-scale ride-hailing solutions. Below is an overview of the key functionalities available across the platform.

👥 Multi-Role Ecosystem ​

Ridy is built around three distinct user roles, each with its own dedicated interface:

  • Admin Panel: Full control over operations, users, pricing, zones, and configurations.
  • Driver App: Optimized for on-the-go use, with real-time job offers and navigation.
  • Customer App: Seamless booking experience with tracking, fare estimates, and in-app payments.
  • Partner App (Add-on Available): Designed for sub-contractors and third-party fleet operators to oversee their driver networks and order management.

📍 Real-Time Ride and Delivery Management ​

  • Live Tracking: Real-time WebSocket-based tracking for both drivers and customers.
  • ETA & Fare Estimates: Automatically calculated before booking confirmation.
  • Dispatch Model: Uses a broadcast model to notify available drivers (with sequential dispatch planned for future updates).
  • Geofencing: Enables zone-based configurations and availability management.
  • Route Optimization: Helps drivers choose the most efficient path based on traffic and distance.

💳 Flexible Payments & Promotions ​

  • Supports Cash, Card, and Wallet payment options.
  • Promo Codes: Admin-defined discounts can be applied at checkout.
  • Gift Cards: Customers can send or redeem gift credits for rides and deliveries.

💬 Communication & Notifications ​

  • In-App Chat: Enables direct communication between drivers and customers.
  • Push Notifications: Timely alerts for trip status, payments, and updates.
  • SMS Support: For OTP (email notifications coming soon).

⚙️ Admin Control & Customization ​

  • No-code customization of:
    • Branding (logos, color themes, app names)
    • Fare Structures and zone-based pricing
    • Service Areas with geofence controls
  • Zone Price Override: Set special pricing for specific areas or times.
  • Ratings & Cancellation Reasons: Track performance and understand trip cancellations.

📈 Data & Reporting (In Progress) ​

  • Exportable reports and dashboard analytics (coming soon).
  • Current tools include transaction summaries, trip logs, and basic user analytics.